Due to the natural elements in our temple body care & apothecary natural healing products we don't offer returns. For our other items such as tote bags,t-shirts,& mugs a store credit or refund may be issued.These are at the sole discretion of Glamorous Hippe on a case by case basis. If there are any problems with your order (wrong item/size shipped,or broken) please contact us within 72 hours of receipt via phone or email (click here to contact us) and someone will reach out to you by the next business day. All items that are eligible for refund or store credit must be unworn & in their original condition.